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Teacher - Troubleshooting
Troubleshooting
Error Creating Student Accounts
I'm trying to create student accounts but am getting an error message.
By Josh Capon
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Last updated 1 year ago
Student Stuck on One Level
My student is stuck on a level and not moving up or down.
By Josh Capon
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Last updated 1 year ago
Accidentally Stopped Tracking/Deleted Student
I accidentally stopped tracking a student and need them back in my class. I accidentally deleted a student.
By Josh Capon
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Last updated 1 year ago
Student Accidentally Created Teacher Account
A student accidentally created a teacher account and needs it converted to a student account.
By Josh Capon
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Last updated 1 year ago
Receiving "Username Taken" Message When Trying to Log In
Trying to log in and receiving a "Username Taken" message
By Josh Capon
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Last updated 1 year ago
I Can't See the Passages. Where Are The Passages?
I'm logged into my teacher account but I can't find the passages.
By Josh Capon
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Last updated 1 year ago
Username Taken
When my students try to log in, they are being told that their usernames are already taken. What's wrong?
By Josh Capon
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Last updated 1 year ago
”Forgot Password/Username Feature” - Never Received Email
I tried to use the ”Forgot Password/Username Feature” but I never received an email.
By Josh Capon
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Last updated 1 year ago
Student Was Logged Out While Working
My student was unexpectedly logged out of their account while working. Why did this happen?
By Josh Capon
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Last updated 1 year ago
"Request Not Supported" Message
My student encountered a "this request is not supported" error message while working on the pretest. Why did this happen?
By Josh Capon
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Last updated 1 year ago
Student Disappeared From Class List
A student disappeared from my roster. How did this happen? How can I add them back to my class list?
By Josh Capon
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Last updated 1 year ago
Can't Find Class I Created
I have created more than one class list, but I can only find one list when I log in. Where is the other one?
By Josh Capon
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Last updated 1 year ago
No Progress Appearing After Student Completes Pre-Test
My students have logged in and completed their pre-test but when I view their progress report I see "No Data Available".
By Josh Capon
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Last updated 1 year ago
Student Being Prompted to Take Pre-Test Again
My student attempted the pre-test, but now s/he's being told to start over. Why is this happening?
By Josh Capon
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Last updated 1 year ago
Grade Level Did Not Increase
After my student passed a quiz, her grade level did not increase. Why?
By Josh Capon
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Last updated 1 year ago
Grade Level Increased - Lexile Level Stayed the Same
After my student passed a quiz, his/her grade level increased, but his/her Lexile measure decreased. How is that possible?
By Josh Capon
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Last updated 1 year ago
Quiz Repeating
My student keeps encountering the same quiz more than once. Why is this happening?
By Josh Capon
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Last updated 1 year ago